You would expect superior customer service for the outrageous price we paid Used the cooktop for only a month and one of the knobs fell off due to failure of a ridiculously CHEAP plastic insert. Called customer service and gave up after 45 minutes on hold. You would expect superior customer service for the outrageous price we paid, but oh well. Based on numerous other reviews, it appears horrendous customer service is standard for victims who purchase Thermador.Eventually, I spoke with a Thermador dealer who said the knob was not covered under warranty…
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You would expect superior customer service for the outrageous price we paid Used the cooktop for only a month and one of the knobs fell off due to failure of a ridiculously CHEAP plastic insert. Called customer service and gave up after 45 minutes on hold. You would expect superior customer service for the outrageous price we paid, but oh well. Based on numerous other reviews, it appears horrendous customer service is standard for victims who purchase Thermador.Eventually, I spoke with a Thermador dealer who said the knob was not covered under warranty…